New!
Deliveries are now open to Luxembourg and Belgium!
Delivery
What are the delivery terms and conditions?
Our deliveries are made within 7 working days from the confirmation of the order for products "in stock". For "made to order" products, a delivery time of about 6 to 8 weeks is required.
Deadlines are noted on each product sheet and updated daily.
Deliveries are made by an independent carrier commissioned by TRADIS, to the address you gave when you placed your order and to which the carrier will have easy access. Deliveries with a tailgate are made in front of your business. No deliveries are made indoors or upstairs.
Delivery costs :
Metropolitan France: Free of charge
Belgium and Luxembourg:
- 89,90€ HT (<150 Kg)
- 159€ HT (150 to <450 Kg)
- 199€ HT (450 to <1500 Kg)
Two types of transport can be assigned to your order: chartering or delivery service.
If it is chartering, a message will be sent to you by the carrier in order to set up an appointment to make the delivery.
For delivery service, no appointment is proposed. However, when you place your order on our site, you can indicate the days your business is closed. A driver can also call you a few hours before the delivery to see if you are present. Every effort is made to deliver on the days requested.
What happens if I have ordered both furniture in stock and on order?
If you have both made-to-order and in-stock furniture in your basket, the longer delivery time applies and you will receive your entire order within 6 to 8 weeks. If you wish to receive your in-stock products within 7 days, we advise you to place your order in 2 parts: one order with in-stock products and another with made-to-order products.
What should I do if I am absent at the time of delivery?
If you are absent on the day of delivery, a delivery notice will be left in your letter box. You will have to contact the carrier whose details will appear on the delivery notice. In case of absence during the new presentation, the goods will be automatically returned to our warehouse and return costs will be applied.
Can I be delivered abroad?
The Products can only be sent to addresses located in Metropolitan France (excluding Corsica), Belgium, and Luxembourg. For any delivery in Corsica or abroad, the Customer must contact TRADIS through the contact section or by phone at +335 4694 1594.
Returns and Refunds
In which cases is it possible to get a refund?
1. By exercising your right of retraction
In accordance with article L121-16-1 of the Consumer Code, the right of retraction between professionals is only applicable when the following three conditions are met
- the contract must be concluded off-premises,
- the subject of the contract must not fall within the company's main field of activity,
- the number of employees in the company must be less than or equal to five.
When the three conditions allowing the implementation of the right of retraction are fulfilled, your right of retraction can be exercised within 14 days following the reception of your order by email (serviceclient@tradis-design.com) or by post to the attention of TRADIS - Service clients TRADIS, 3 rue des Garlus, 17800 PONS by using the retraction form and by indicating
- the date of your order
- the number of your order
- your name
- your address
- your signature (only in case of notification of this form on paper)
If you exercise your right of retraction, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the return costs remain at your expense.
2. In case of breakage of the goods during transport or if the product is defective
In this case, please refer to the "How to check my pallet" section for more information. You can contact us by email or by phone at +335 4694 1594.
3. In case of damage to the goods
You can contact us by email or by phone at +335 4694 1594.
Please note that we do not exchange products.
Products and Availability
Products in stock / Products on order
Our products in stock are available within 7 days, and our products are on order, within 6 to 8 weeks (subject to change according to the manufacturing schedule).
Please note! If you order several pieces of furniture with different delivery times (products in stock and on order), the longer delivery time will be taken into account in order to send you your entire order at the same time. If you do not wish to wait with the rest of the order for the products in stock already available, we invite you to make 2 orders to organize your 2 deliveries.
How to know the availability of your items?
The availability of our articles, in stock or on order, is displayed on each product sheet along with an estimated delivery date.
I am looking for a particular piece of furniture
You can search for an item by collection (wine shop, florist, etc...) or by category (shelves, counters, accessories, etc...). You can also type its name or reference in the search bar at the top right of the site.
What colors are available?
Our furniture is available in several finishes which are indicated on the product sheets:Bois Vieilli, Noir Charbonneux and Blanc Camarillo.
If you hesitate among our finishes, you can order a sample pack, delivered within 48 hours, that will allow you to choose in complete safety the color that best suits your sales area. This pack will be refunded when you place your first order, by entering the promotional code present in your pack.
Order
How to order online?
To place an order, all you have to do is create your customer account by filling in your contact information useful for invoicing and delivery. Then, you must add each piece of furniture chosen in your basket, having taken the time to specify the color as well as the quantity desired per piece of furniture.
Once your basket is finalized, click on "order" then check your contact information, and select your delivery method and your payment method. The process is fast, reliable, and secure.
Can I order from abroad?
The sale of furniture on the TRADIS website is, for the moment, reserved for Metropolitan France, Belgium, and Luxembourg. You can place your order from abroad, but you will need to provide us with a delivery address and contact information in Metropolitan France, Belgium, or Luxembourg.
How do I know if my TRADIS order has been taken into account?
You can track your order at any time in your My Account/My Orders area.
After placing your order and once it has been validated, you will receive a confirmation e-mail with a summary of your purchases. If you have not received your confirmation e-mail within 24 hours of the validation of your order, check whether it has been sent by mistake to your "junk mail". If this is not the case, do not hesitate to contact our Customer Service by writing to serviceclient@tradis-design.com by using the contact form or by calling us on +335 4694 1594.
Where can I find my order number?
Your order number appears on the confirmation e-mail. You can also find it in your My Account / My Orders history.
Upon receipt, my order is incomplete or damaged.
It is the customer's duty to check the pallet for damage in the presence of the carrier. To do this, the customer must check the overall condition, but also open the pallet to ensure that it is in perfect condition before signing the carrier's delivery note. If the driver refuses to let you check, write: "impossible to check, opposition of the driver" and contact our customer service by email serviceclient@tradis-design.com or by calling us at +335 4694 1594.
How can I check my palette?
For more information, see our full infographic here.
Payment
Which payment method is accepted to pay for my purchases?
You can pay for your purchases either by credit card (Carte Bleue, Visa, MasterCard) one or several times, cheque, bank transfer, or administrative mandate.
Is the payment secure?
Your online payment is 100% secure. The banking transaction will be carried out directly between you and the bank. No data is being stored on our servers, and the confidentiality of your banking information is guaranteed.
What can I do if my payment has been refused?
After filling in your credit card information and validating your order, our service provider will ask your bank to validate the payment and give authorization. If you are refused payment, it is often due to the limit of your card being reached. Please contact your bank to temporarily increase the limit. For more information, our Customer Service is also at your disposal: serviceclient@tradis-design.com or +335 4694 1594.
How can I benefit from 3x free payment?
The 3x payment without fees is available from 999€ HT of purchase and up to a purchase of €8,000 excluding VAT.
For this payment method, remember to check your credit card limit for the next installments.
For example, if you place your order on September 10th, the next monthly payments will be due on the anniversary date of your order, i.e. on the 10th of the following two months.
How can I get my TRADIS invoice?
Once your order has been dispatched, you can retrieve your invoice directly from your personal space by entering your login details in the "My invoices" section. It will be available 24 hours after the confirmation of the shipment of your order.
Credit notes, vouchers, and promo codes
I can't use my Promo Code
Your promo code is to be added to your basket once it is finalized. You can call us at +335 4694 1594. We will be able to help you remotely with your order.
I can't use my credit
You can call us at +335 4694 1594. We will be able to help you remotely with your order.
My Account and Personal Information
What is the purpose of my personal space on tradis-design.com?
The Customer Area is the interface through which you will be able to manage all your personal information and orders. This space thus gathers information such as your delivery addresses, your order history, your invoices, etc... If you forget your login and password, you can ask for them to be retrieved by clicking here.
Your personal space allows you to :
- to register your personal details (email, billing address, delivery address, SIRET...) necessary for the delivery of your furniture. You can modify or delete this information at any time.
- Consult the history of your orders
- View and save your invoices
Please note that you can change your personal data at any time.
I can't access my customer account, what can I do?
You can report a technical incident at any time by contacting our Customer Service: serviceclient@tradis-design.com or +33 (0)5 46 94 15 94.
I forgot my password
If you have forgotten your password click here to reset it.
How do I change my information?
Simply identify yourself and go to your account, section "Information" fill in your login and password, and change the desired information.
Stock Clearance
The product I wanted is no longer in stock
Our "Destocking" products are end-of-collection products for which there are only a few copies left, all available on the site in the Destocking section. Unfortunately, these products will not be renewed and are no longer available to order.
I would like a Destocking furniture in another finish.
Our "Destocking" products are end-of-collection products for which there are only a few examples left in certain finishes. Unfortunately, these products will not be renewed and are no longer available to order.
Care instructions
Which varnish should I use for furniture with the "varnish" option?
The varnish we use for furniture and table tops with the "varnish" option is water-based and solvent-free.
Its effectiveness is about 2 years, if you clean the liquid on the furniture immediately afterward with a sponge or a cloth.
Here is how to keep the varnish protection on your furniture for as long as possible:
- Do not allow a liquid, fat, or wine stain to remain on the varnish for more than 12 hours, as it may penetrate deeply.
- Do not clean with abrasive alcohol-based products: white spirit, household alcohol, anti-bacterial/anti-covid alcohol
- Do not scrape with a sponge or other product to remove a stain or a trace, at the risk of removing part of the varnish
To maintain your furniture and table tops, you can :
- Lightly sand the surface of the furniture to get a homogeneous and healthy aspect
- Dust the top with a cloth
- Apply 2 to 3 coats of varnish for indoor furniture
How do I clean my Tradis furniture?
Use a slightly damp cloth to remove dust from the furniture.
The Layout Service
I can't access my project area
You can access your project area under My account/My projects.
If you cannot find your project after purchasing by bank transfer, cheque or postal order, this means that your order has not yet been confirmed. Once your order has been confirmed, you will receive a confirmation e-mail with a link to a form that you can fill in to detail your project. Once you have completed the form and made an appointment, you will be able to access your project area.
How do I buy the fitting service?
To take advantage of the layout service, simply purchase the package that corresponds to the surface area of your premises: under 29m², between 30 and 49m², and over 50m².
Find all the packages here.
You can also subscribe to additional options available in your shopping basket.
How does the layout service work?
There are 7 steps to the fitting service:
- Buy the package that suits you best
- Present your project by filling in an online form
- Provide plans of your premises
- We'll arrange a 30-minute telephone meeting.
- Receive your 3D visuals within 10 working days
- Once your project has been validated, you will receive your quotation and shopping list.
- Your project is finished!
To find out more about how it works, see our dedicated page: How does it work?
Who is the fitting service for?
The shopfitting service is aimed exclusively at professionals, particularly retailers.
This service is for you if you :
- Are in the process of opening your business
- Would like to be assisted by a fit-out professional at a lower cost
- Want to save time in planning your layout
- Lack inspiration
This service is not available to private customers.
What does the layout service include?
For a fixed price based on the surface area of your premises, you will benefit from :
- personalised support to find out more about your layout needs and expectations
- A one-to-one meeting
- A full plan of your proposed layout from above
- 3D visuals from different angles
- A quotation with all the furniture selected for your financing needs
- A basket ready to be validated to finalise your project
How do I buy additional options?
The furnishing service includes additional options for a personalised furnishing project:
Second layout proposal - €49.00 excluding VAT
To explore alternative options and broaden the decision-making process for your layout.
Priority delivery within 4 working days - €39.00 excluding VAT
To obtain a quote quickly for your financing requests and meet tight deadlines.
Additional 1 hour for a telephone appointment - €29.00 excluding VAT
Suitable for atypical businesses and people wishing to benefit from extra support.
These options are only available in the shopping basket. Simply click on the "+" to add them to your order.
I'm not happy with the 3D visuals, can I make changes?
The service includes a free touch-up, allowing you to change furniture references or remove furniture if the first proposal does not meet your expectations.
However, additional charges will apply for additional touch-ups, a complete redesign of the layout, adjustments to shop areas or a change of colour.
To avoid these charges, you can add the "Second layout proposal" option to your basket.
If you wish to completely change the layout of your premises, you will need to purchase a new layout service.
What kind of plans do I need for my premises?
To ensure that your project runs smoothly, we only accept the architect's plans. If you don't have any architect's plans, you can download the blank plan template prepared by our specialist, so that you can create your plan for your space.
You can find the blank plan template in the online form, as well as in your project space under My account/ My projects/ Dashboard.
How long does it take to receive my project?
Unlike other layout professionals, with Tradis you will receive the 3D visuals of your layout within 4 working days if you opt for the additional option, or a maximum of 10 working days.
This deadline for delivery of the visuals is triggered as soon as the telephone conversation is over, not as soon as the package is purchased.
If you need to meet tight deadlines, we advise you to fill in the online form immediately after validating your order and to make an appointment with our expert when the first availabilities are listed in the calendar.
How do I prepare for my telephone interview?
The interview lasts 30 minutes and is designed to help you refine your layout project together.
If you need more time for this discussion, you can purchase the additional option of 1 hour (1.5 hours in total).
During this meeting, many subjects will be discussed, including
- The specific features of your premises
- The type of products you plan to display
- Your expectations in terms of ambience and atmosphere
- Your needs in terms of layout, tidying and customer flow.
This is just an exhaustive list. We recommend that you bring a floor plan of your premises. Our layout expert may need to ask you some questions.