Delivery

What are the delivery terms and conditions?

Our deliveries are made within a maximum of 10 working days from the confirmation of the order for products "in stock".

They are delivered by an independent carrier appointed by TRADIS, to the address you mentioned when placing your order and which the carrier can easily access. Deliveries are made on the ground floor only.

What should I do if I am absent at the time of delivery?

If you are absent on the day of delivery, a delivery notice will be left in your letter box. You will have to contact the carrier whose details will appear on the delivery notice.

Can I be delivered abroad?

The Products can only be sent to addresses located in Metropolitan France excluding Corsica. For any delivery in Corsica or abroad, the Customer must contact TRADIS through the contact section.

What happens if I have ordered both furniture in stock and on order?

If you have both furniture on order and in stock in your basket, the longest lead time applies and you will therefore receive your entire order within 4 to 6 weeks. If you wish to receive your products in stock within 7 days, we advise you to place your order in 2 stages: one with products in stock and another with products on order.


Returns and Refunds

What are the terms and conditions for refunds?

What are the terms and conditions for refunds?

Your right of retraction can be exercised within 14 days of receipt of your order by e-mail (serviceclient@tradis-design.com) or by post to TRADIS - Service clients TRADIS, 3 rue des Garlus, 17800 PONS using the retraction form and indicating :

- the date of your order
- your order number
- your name
- your address
- your Signature (only if this form is notified on paper) 

If you exercise your right of withdrawal, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will remain at your expense.

The exchange (subject to availability) or refund will be made within 30 days of receipt of the Products that you have returned to us.

Products and Availability

Products in stock / Products on order

Our products in stock are available within 7 days, our products on order within 4 to 6 weeks.

How to know the availability of your items?

The availability of our items in our warehouse is displayed on each product sheet:

An estimated delivery date will be communicated to you at the delivery stage of the order validation. 

I am looking for a particular piece of furniture

You can search for an item by collection (wine shop, florist, etc...) or by category (shelves, counters, accessories, etc...). You can also type its name or reference in the search bar at the top right of the site.

What colours are available?

Our furniture is available in several finishes which are indicated on the product sheets. If you hesitate among our finishes, you can contact us to order a sample pack that will allow you to choose in complete safety the colour that best suits your sales area.


Order

Why order on TRADIS?

Because TRADIS is a line of quality solid wood furniture adapted to the constraints of your business. We are European manufacturers, and our entire manufacturing model is based on an environmental approach of responsibility and transparency.

More informations

How to order online?

Ordering on TRADIS is a simple process. The only prerequisite is to create a customer account by entering some contact information. Then all you have to do is choose the furniture you are interested in from our different collections, and choose your payment method. The process is fast, reliable and secure.

Can I order from abroad?

The sale of furniture on the TRADIS website is, for the moment, reserved for Metropolitan France. You can place your order from abroad, but you will need to provide us with a delivery address and contact information in Metropolitan France.

How do I know if my TRADIS order has been taken into account?

You can track your order at any time in your My Account/My Orders area.

After placing your order, you will receive a confirmation e-mail with a summary of your purchases. If you have not received your confirmation e-mail within 24 hours of the validation of your order, check whether it has been sent by mistake to your "junk mail" folder. If this is not the case, do not hesitate to contact our Customer Service by writing to serviceclient@tradis-design.com by using the contact form on our website or by calling us on 05 46 94 15 94.

Where can I find my order number?

Your order number appears on the confirmation e-mail. You can also find it in your My Account / My Orders history.

How can I track my TRADIS order?

You can track the status of your order 24 hours a day, on the TRADIS website in My Account > my orders history.

Upon receipt, my order is incomplete or damaged.

It is important upon receipt of your order to check the contents of your package before signing the carrier's delivery note. If your items are damaged, if the package is damaged refuse your delivery and note the reasons on the delivery note. If the driver refuses to let you check, write: "verification impossible, opposition of the driver" and contact our customer service by writing to serviceclient@tradis-design.com or by calling us at +33 (0)5 46 94 15 94.

Can I exchange one product for another?

Your right of retraction can be exercised within 14 days of receipt of your order by email (serviceclient@tradis-design.com) or by post to TRADIS - Customer Service TRADIS, 3 rue des Garlus, 17800 PONS using the retraction form and indicating :

- the date of your order
- your order number
- your name
- your address
- your Signature (only if this form is notified on paper) 

If you exercise your right of withdrawal, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will remain at your expense.

The exchange (subject to availability) or refund will be made within 30 days of receipt of the Products that you have returned to us.

How can I get a refund for an order of Products?

Your right of retraction can be exercised within 14 days of receipt of your order by email (serviceclient@tradis-design.com) or by post to TRADIS - Service clients TRADIS, 3 rue des Garlus, 17800 PONS using the retraction form and indicating :

- the date of your order
- your order number
- your name
- your address
- your Signature (only if this form is notified on paper) 

If you exercise your right of withdrawal, only the price of the Product(s) purchased and the delivery costs will be refunded; the return costs will remain at your expense.

The exchange (subject to availability) or refund will be made within 30 days of receipt of the Products that you have returned to us.


Payment

Which payment method is accepted to pay for my purchases?

You can pay for your purchases either by credit card (Carte Bleue, Visa, MasterCard), cheque or bank transfer.

Is the payment secure?

Your online payment is 100% secure. The banking transaction will be carried out directly between you and the bank. No data being stored on our servers, the confidentiality of your banking information is guaranteed.

What can I do if my payment has been refused?

After filling in your credit card information and validating your order, our service provider will ask your bank to validate the payment and give authorization. In case of refusal of payment, please contact your bank. For more information, our Customer Service is also at your disposal: serviceclient@tradis-design.com or +33 (0)5 46 94 15 94.

How can I benefit from 3x free payment?

The 3x free payment is available from 500€ purchase.

How can I get my TRADIS invoice?

Once your order has been dispatched, you can find your invoice directly on your personal space by entering your details in the "Order History" section.


Credit notes, vouchers and promo codes

I can't use my Promo Code

You can call us at 05 46 94 15 94. We will be able to help you remotely with your order.

I can't use my credit

You can call us at 05 46 94 15 94. We will be able to help you remotely with your order.


My Account and Personal Information

Customer area: what is it about?

The Customer Area is the interface through which you will be able to manage all your personal information and orders. This space thus gathers information such as your delivery addresses, your order history, your invoices, etc... If you forget your login and password, you can ask for them to be retrieved by clicking here.

What is the purpose of my personal space on tradis-design.com?

Your personal space allows you to :

- to register your personal details (email, billing address, delivery address, SIRET...) necessary for the delivery of your furniture. You can modify or delete this information at any time.
- Consult the history of your orders
- View and save your invoices

Please note that you can change your personal data at any time.

I can't access my customer account, what can I do?

You can report a technical incident at any time by contacting our Customer Service: serviceclient@tradis-design.com or +33 (0)5 46 94 15 94.

I forgot my password

If you have forgotten your password click here to reset it.

How do I change my information?

Simply identify yourself and go to your account, section "Information" and fill in your login and password, and change the desired information.

Custom-Made Furniture

I would like to make a custom-made piece of furniture for my shop

You can request a quote using our form or call us on 05 46 94 15 94 to tell us about your project. Our design office will be able to offer you a piece of furniture in the dimensions you want.

More information


Stock Clearance

The product I wanted is no longer in stock

Our "Destocking" products are end of collection products for which there are only a few copies left, all available on the site in the Destocking section. Unfortunately these products will not be renewed and are no longer available to order.

I would like a Destocking furniture in another finish.

Our "Destocking" products are end of collection products for which there are only a few examples left in certain finishes. Unfortunately these products will not be renewed and are no longer available to order.