ARTICLE 1 - Scope of application

The company TRADIS, a limited liability commercial company with a capital of 10,000 Euros, registered with the Trade and Companies Register of Saintes under the number 531 619 161, whose head office is located at 3 rue des Garlus, 17800 Pons (hereinafter referred to as "TRADIS"). These General Terms and Conditions of Sale (hereinafter the "GTC") apply to all sales concluded by TRADIS on the website (hereinafter the "Site"). 

In particular, they specify the terms and conditions of order, payment, delivery and management of any returns of Products ordered by Clients. The Products offered for sale on the website are the following: solid wood shopfitting furniture.

The fact that any client of the Site (hereinafter the "Client") orders products sold by TRADIS (hereinafter the "Products") on the Site implies its full and unreserved acceptance of these GCS, which prevail over any other special terms and conditions of the Client, in particular its general terms and conditions of purchase, unless TRADIS has given prior written permission. TRADIS reserves the right to modify the GCS at any time, the GCS being applicable as soon as they are put online, with the exception of transactions in progress. It is up to the Client who wishes to keep a copy of this version to print it out or save it on his computer.

The choice and purchase of a Product is the sole responsibility of the Customer. The Customer must refer to the description of each Product in order to know its properties and essential characteristics. Product offers are subject to the availability of stocks, as specified when the order is placed.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.

These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or any other contradictory document.

The Customer declares having read these General Terms and Conditions of Sale and having accepted them by ticking the box provided for this purpose prior to the implementation of the online ordering procedure as well as the general terms and conditions of use of the website

As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date the order is placed.

Unless proven otherwise, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Customer.

The validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale.

The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website

ARTICLE 2 - Professional status

1.1 The Site is exclusively reserved for professionals, in particular merchants. In this respect, the Customer must provide the name of his company and his field of activity when registering on the Site.

1.2 The Customer undertakes to make purchases on the Site (hereinafter the "Purchases") solely for the needs of his professional activity. This commitment is notably materialized by a "click" during the validation of each order.

ARTICLE 3 – Orders

Any Purchase made on the site is subject to the creation of an account by the Customer. The latter must imperatively fill in the contact details enabling TRADIS to process its orders (invoicing, delivery), in particular :

The company name of his company &, if applicable, the SIRET number,

His first and last name,

His postal address and his email address,

Where applicable, its intra-Community VAT number

The Customer undertakes to update this information as soon as there is a change in his contact details.

It is up to the Customer to select on the website the Products he wishes to order, according to the following terms and conditions:

  • Creation of a customer account
  • Product Selection
  • Basket Validation
  • Validation of charges and delivery address
  • Validation of the order
  • Payment
  • Order confirmation received by email

The minimum order amount is set at 250€ HT. The Vendor reserves the right to exceptionally accept a lower order in return for the payment of administrative costs to be paid by the Buyer.

The Products are presented on the Site with a description allowing the Customer to know their essential characteristics and their price.

Contractual information is presented in French and is subject to confirmation at the latest at the time of validation of the order by the Customer.

The availability of a Product is indicated on its description sheet. The product may be "in stock" or "on order". TRADIS makes its best efforts to ensure the accuracy of the availability of a product. However, TRADIS cannot be held liable if such information proves to be inaccurate.

The customer confirms his choice of Product(s) by validating his basket and acknowledges and accepts these GCS by clicking on the validation button. He then proceeds to the payment of his order under the conditions set out in Article 4 of the GCS.

The sale shall only be considered final after the Customer has received confirmation of acceptance of the order by the Seller by e-mail and after the Seller has received the full price.

The registration of an order on the Vendor's site is carried out when the Customer accepts the present General Terms and Conditions of Sale by ticking the box provided for this purpose and validates his order. The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies the acceptance of the entirety of the present General Terms and Conditions of Sale and constitutes proof of the contract of sale. It is therefore up to the Customer to check the accuracy of the order and to immediately report any errors.

Any order placed on the website constitutes the formation of a contract concluded remotely between the Customer and the Vendor.

In the event of non-availability of the Product, TRADIS undertakes to inform the Customer within one (1) working day following the Order Confirmation referred to in point (3.6) above. In this situation, TRADIS may either offer the Customer a similar or equivalent product, offer to cancel the order or indicate a new delivery date. In the event that the Client has ordered several Products, only the contract concerning the sale of the unavailable Product is covered by the aforementioned stipulations.

If the Product is available, TRADIS makes a firm commitment to ship the Products within 7 days of the Order Confirmation. The Client's bank account will then be debited for the amount of the order.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order. 

Tolerances applicable to products:

As our products are made of solid wood and manufactured in an artisanal way, tolerances in terms of flatness and the gap between the boards are to be expected. The flatness tolerance is set at 5 mm. The gap tolerance between two planks (strips) of wood is fixed at 2 mm.

The customer is informed that minimal differences may exist between the photos of the products appearing on the site and the products received. The furniture is handcrafted, which means that a slight variation in colors is possible compared to the photo on the product sheet. This can come from the rendering of colors by the software, grain and knots of the wood, manual finishes, metal in varnished raw steel.

These differences and tolerances do not represent manufacturing defects.

ARTICLE 4 – Rates

The Products are supplied at the prices in force appearing on the website, at the time the order is recorded by the Vendor. The prices of the Products are expressed in Euros, and are exclusive of taxes and delivery charges. The prices displayed on the Site show the unit amount of any eco-contributions (in particular the WEEE eco-contribution, the AED eco-contribution).

The applicable VAT rate is the one in force at the time the order is validated.

The prices take into account any reductions that may be granted by the Vendor on the website

These prices are firm and non-revisable during their period of validity, as indicated on the website, the Vendor reserves the right, outside this period of validity, to modify the prices at any time. They do include processing, shipping, transport and delivery costs, under the conditions indicated on the website and calculated prior to placing the order.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products ordered.

ARTICLE 5 – Terms of payment

The price is payable cash, in full on the day the order is placed by the Customer, by secure payment, according to the following terms and conditions:

  • by bank cards: Visa, MasterCard,
  • by bank transfer
  • by cheque 
  • Payment data is exchanged in encrypted form.

In case of payment by credit card, the card is debited at the time of the order. 

In case of payment by bank cheque, the cheque must be issued by a bank domiciled in metropolitan France. The cashing of the check is made upon receipt, and a message and the invoice are sent by mail to the customer. In the absence of receipt of full payment within 48 hours after online registration of the order, the order will be considered void. The shipment of the goods can only take place after the effective payment of the check on our bank account, which may extend the processing of your order by a few days.

The Vendor shall not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above.

The payments made by the Customer shall not be considered final until the Seller has actually received the sums due.

Payments by credit card on our Internet site are secured in accordance with French and international interbank regulations. This solution allows the Customer to make purchases in full sécurité́. The bank details of the Customer paying by credit card are not kept by TRADIS.

Notwithstanding cash payment and in accordance with the Law on the Modernisation of the Economy n°2008-776 of 4 August 2008, any late payment will automatically result in the application of a penalty equal to the interest rate applied by the ECB to its most recent refinancing operation plus 10 percentage points, payable from the first day of delay.

In addition, in accordance with Decree no. 2012-1115 of 2 October 2012, any late payment by the Customer shall automatically entail the application of a flat-rate penalty of forty (40) Euros, without prejudice to the penalties for late payment provided for in the previous paragraph.

Failure to make payment on the due date shall render all the claims that TRADIS holds against the Client immediately due and payable, without prior formal notice.

ARTICLE 6 – Deliveries

Products can only be shipped to addresses located in Metropolitan France excluding Corsica, Belgium and Luxembourg. For any other delivery, the Customer must contact TRADIS via the contact section.

Once the Product has been dispatched, TRADIS will inform the Buyer by sending an e-mail and, if necessary, provide the tracking number for the delivery.

Delivery times are indicative, and run from the verification of data in the case of delivery without prior payment and from receipt of payment or bank authorisation in the case of delivery with prior payment.

Our deliveries are made within a maximum of 10 working days from the confirmation of the order for products "in stock". Under no circumstances may the buyer request compensation or cancellation of his order due to a delay in delivery beyond the control of the seller. In this case for any reason considered as force majeure related to the seller or the carrier.

Deliveries are made by an independent carrier appointed by TRADIS, to the address mentioned by the Client when placing the order and to which the carrier will have easy access. Deliveries are made on the ground floor only.

The Products are delivered to the address indicated by the Client in its "Personal Space". It is, therefore, the sole responsibility of the Client to ensure that the information that it communicates to TRADIS for this purpose is and remains correct and that it will enable it to receive the Products that it purchases on the Site. In the event of inaccuracy of the delivery address communicated by the Client, the Products will be reshipped at the Client's expense.

Delivery is made by handing over the Products to the Customer against signature of a delivery note. If the Customer is absent on the day of delivery, a delivery notice will be left in the Customer's mailbox. In order to take possession of the Products, the Customer must contact the carrier whose details will appear on the delivery note.

Except in special cases or unavailability of one or more Products*, the Products ordered will be delivered in a single delivery. In the event that the Seller delivers the goods in several parts, each delivery shall constitute a separate contract. The Customer may not treat the contract (in its entirety) as resolved if the Seller fails to deliver one or more of the parts or if the Customer has a claim against one or more of the parts.

Delivery shall consist of the transfer to the Customer of physical possession or control of the Product. It is the customer's duty to check in the presence of the carrier whether any damage is present on the product. For this, the customer must check the overall condition but also open the package to ensure the condition in its entirety. If damage is found, the customer must make specific reservations on the carrier's slip and refuse the goods. Without reservations on his part and after acceptance of the goods, the delivery is considered compliant. We will not reimburse a customer if this verification has not been carried out at the time of delivery and no reservations have been noted on the delivery note.

The Seller shall reimburse or replace, as soon as possible and at its own expense, the delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code and those provided for in these General Terms and Conditions of Sale (see warranties, in particular).

* ATTENTION: Our products in stock are available within 7 days, our products on order, within 4 to 6 weeks. Please note! If you order several pieces of furniture with different delivery times (products in stock and on order), the most important delivery time will be taken into account in order to send you your entire order at the same time. If you do not wish to wait with the rest of the order for the products in stock already available we invite you to make 2 baskets to organize your 2 deliveries.

ARTICLE 7 – Transfer of ownership - Transfer of risks

The transfer of ownership of the Seller's Products to the Customer shall only take place once the Customer has paid the price in full, regardless of the delivery date of the said Products. TRADIS therefore reserves the right to claim the return of the Products in the event of non-payment by the Customer of the full price.

Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Client takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril.

The Customer shall refrain from using the Products covered by this retention of title clause as a guarantee. It undertakes to notify all its creditors of this retention of title clause.


Delivery shall consist of the transfer to the Customer of physical possession or control of the Product. It is the customer's duty to check in the presence of the carrier whether any damage is present on the product. For this, the customer must check the overall condition but also open the package to ensure the condition in its entirety. If damage is found, the customer must make specific reservations on the carrier's slip and refuse the goods. Without reservations on his part and after acceptance of the goods, the delivery is considered compliant. We will not reimburse a customer if this verification has not been carried out at the time of delivery and no reservations have been noted on the delivery note.

ARTICLE 8 – Right of Withdrawal

In accordance with Article L121-16-1 of the Consumer Code, the right of withdrawal between professionals is applicable only when the following three conditions are met:

  • the contract must be concluded off-premises,
  • the subject matter of the contract must not fall within the company's main field of activity,
  • the number of employees in the company must be less than or equal to five.

When the three conditions allowing the implementation of the right of withdrawal are met, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller (C. consom. art. L 221-18). The Products must be returned in their original packaging and in perfect condition within 14 days following notification to the Seller of the Customer's decision to withdraw.

Where pre-contractual information relating to the withdrawal period has not been provided, this period shall be extended by twelve months from the expiry of the period unless such information is provided during this extension, in which case the period shall expire after fourteen days from the day on which the consumer received this information (C. consom. art. L 221-20).

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be put back on the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products are not accepted.

The right of withdrawal may be exercised by e-mail ( or by post to the attention of TRADIS - Service clients TRADIS, 3 rue des Garlus, 17800 PONS using the withdrawal form and indicating :

  • the date of the order
  • the order number
  • the name of the customer
  • customer address
  • Customer's signature (only if this form is notified on paper) 

in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other statement, unambiguous, expressing the willingness to withdraw.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs shall be refunded; the return costs shall remain the Customer's responsibility. For this, a fee of 59€ HT per pallet will be deducted from the refund.

The exchange (subject to availability) or refund shall be made within 30 days of receipt by the Vendor of the Products returned by the Customer under the conditions provided for in this article.

ARTICLE 9 – Responsibility of the Seller - Warranty

The Products sold on the website comply with the regulations in force in France and have performances compatible with professional uses. 

The Products supplied by the Vendor benefit by right and without additional payment, independently of the right of retraction, in accordance with the legal provisions,

  • the legal guarantee of conformity, for Products that are apparently defective, damaged or damaged or that do not correspond to the order,
  • the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use,

under the conditions and according to the terms and conditions referred to in the box below and defined in the appendix to these General Terms and Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

It is recalled that within the framework of the legal guarantee of conformity, the Customer has a period of two years from the delivery of the goods to take action against the Seller; 

  • may choose between repair or replacement of the Product ordered, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code ;
  • is exempt from having to provide proof of the existence of the Product's lack of conformity during the six months following delivery of the Product. This period is extended to 24 months from 18 March 2016, except for second-hand goods.

The legal guarantee of conformity applies independently of any commercial guarantee that may cover the Product. The Customer may decide to implement the guarantee against hidden defects Product in accordance with Article 1641 of the Civil Code; in this case, he may choose between cancellation of the sale or a reduction of the sale price in accordance with 1644 of the Civil Code.

In order to assert its rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of 60 days from the delivery of the Products or the existence of hidden defects within the aforementioned period and return the defective Products in the state in which they were received with all the elements (accessories, packaging, instructions, etc.).

The Seller shall reimburse, replace or repair Products or parts under warranty that are deemed to be non-compliant or defective. The Warranty is limited to the replacement of the Product recognized as defective, to the exclusion of the assumption of responsibility for any material or immaterial and/or indirect damage resulting from this defect. The replacement of defective Products or parts will not extend the duration of the fixed warranty.

Article L211-9 of the French Consumer Code: "In the event of a lack of conformity, the buyer chooses between repairing or replacing the goods.

However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the good or the importance of the defect. In such a case, the seller is bound to proceed, unless it is impossible, according to the method not chosen by the buyer. »

The benefit of the Warranty is excluded in the event of wilful damage or use of the Product not in accordance with the instructions for use.

The shipping costs will be reimbursed on the basis of the invoiced price and the return shipping costs will be reimbursed on presentation of the receipts.

Refunds for Products deemed to be non-compliant or defective will be made as soon as possible and no later than 15 days following the Seller's discovery of the lack of conformity or latent defect.

Reimbursement shall be made by crediting the Customer's bank account or by bank cheque sent to the Customer.

The Vendor shall not be held liable in the following cases: 

  • non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to check,
  • in the event of misuse, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.

Article L211-12 of the French Consumer Code: "The action resulting from the lack of conformity shall be barred after two years from the delivery of the goods. »

The legal guarantee of conformity applies irrespective of the contractual guarantees mentioned above.

The consumer must take all precautions so that the product (s) are packaged and protected as much as they were in their original packaging. A return of products on pallets and properly filmed is mandatory in order to be able to recover the products concerned from the consumer.

Only products with warranty defects will be fully refunded. If the consumer returns products to us without defects at the same time as the products with defects, return costs will be applied to the products without defects (59 € HT per pallet), which will pass for the right of withdrawal. The right of withdrawal is only valid for 14 days following receipt of the products and cannot be made thereafter.

In the event of a proven dispute, the goods are returned within 15 days from the customer.

ARTICLE 10 – Intellectual Property

The content of the website is the property of the Vendor and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement of copyright.

All texts, comments, works, illustrations, works and images reproduced or represented on the Site are strictly reserved under copyright as well as under intellectual property, for the entire duration of the protection of these rights and for the entire world. 

The trademarks appearing on the Site are the property of their owner and any unauthorised use by the latter would constitute an act of counterfeiting.

ARTICLE 11 – Force Majeure

The Parties may not be held liable if the non-execution or delay in execution of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the Civil Code.

In particular, the following are expressly assimilated to cases of force majeure discharging the Vendor from his obligation to deliver within the initially planned deadlines: fire, flooding, production or transport strikes, including by any part of his staff, shortages of raw materials, energy and means of transport. 

In such circumstances, the execution of any order will be suspended by right without indemnity, as of the date of occurrence of the event.

Should the event last for more than 30 days, the contract of sale concluded between the Vendor and the Customer may be terminated by the most diligent party, without either party being entitled to claim damages. 

Such termination shall take effect on the date of first presentation of the registered letter with acknowledgement of receipt denouncing the said contract of sale.

ARTICLE 12 – Applicable law - Language

The present General Terms and Conditions of Sale and the operations arising therefrom are governed and subject to French law.

The present General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

In the event of a dispute between TRADIS and the Client, the competent courts will be those within the jurisdiction of TRADIS' registered office.

ARTICLE 13 – Disputes

All disputes to which the purchase and sale operations concluded in application of the present general terms and conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences and which could not be resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law.

The Customer is informed that he may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or with the existing sector-based mediation bodies, whose references can be found on the website, or to any alternative dispute resolution method (e.g. conciliation) in the event of a dispute.

Reservations with the carrier

The customer must carefully check the product upon delivery for any apparent damage. In case of apparent damage (for example: damaged package, already opened, missing package, such damaged item in such and such a place ...), the customer must refuse the product or accept it with written reservations, precise and motivated. The customer is informed that the reservations must be made immediately with the deliveryman with precision directly on the delivery note, any general reservation of the type "subject to unpacking, packaging intact" having no value. Reservations must be detailed and describe the damage(s) suffered by the product. The customer is informed that the absence of written reservations on the delivery note is equivalent to delivery of the product. Any reservations must be confirmed by Registered Letter with Acknowledgement of Receipt within 3 days, in accordance with Articles L133-3 and following of the French Commercial Code. Please send us all the photos (packaging + furniture) by return of mail. 

If, for any reason whatsoever, the client has not been able to express sufficiently precise written reservations and wishes to provide further details, he must send a registered letter with acknowledgement of receipt to TRADIS headquarters within 24 hours. In order to ensure better follow-up, the client may also send a copy of this registered letter to the address 

To obtain a replacement or refund of the product, the customer must follow the procedure described above.

Any refusal of delivery, for an unconfirmed appointment after dispatch, for an absence during the confirmed appointment, is considered as a retraction. The corresponding fixed price will be deducted from the refund when the product is returned to TRADIS. (see article 8 right of withdrawal).

Damaged or non-conforming product

The Customer has the possibility to report in his account, within thirty (30) days from receipt of the order, any complaint concerning the Products ordered, according to the following criteria :

  • Non-conforming Product: the Product received does not correspond to the Product ordered;
  • Damaged Product: the Product received is broken or damaged.

If the Customer's claim is well-founded, the dispute declared by the latter will give rise, as the case may be,

  • or to the exchange of the ordered Product,
  • or to its reimbursement by TRADIS.

If the Product does not conform, the Client must return the Product in the condition in which it was received, in its original packaging, with all the accompanying elements (accessories, packaging, instructions). TRADIS and the Client will jointly choose the appropriate means of transport for this return, depending on the volume and weight of the Product.

If the Product is broken or damaged: the Client must, at the request of TRADIS :

  • Either return the Product concerned in the condition in which it was received, in its original packaging, with all the accompanying elements (accessories, packaging, instructions); TRADIS and the Client will jointly choose the appropriate means of transport for this return, depending on the volume and weight of the Product.
  • Either provide sufficient proof of the damage affecting the Product (in particular photographs).

If the Client returns the Product in question, reimbursement will only be made after it has been received by TRADIS.

Product not received

The Customer has the possibility to indicate in his account, within twenty-one (21) working days from the Order Confirmation, the non-receipt of the Product.

If it is established that the non-receipt by the Customer is not due to a delay, the dispute declared by the Customer will give rise to the reshipment of the Product.

If it is established that the non-receipt is due to a delay not attributable to TRADIS, TRADIS will inform the Client of a new date of receipt.

If it is established that the non-receipt is due to a delay attributable to TRADIS, the Client will have the choice between :

  • Cancellation of the order leading to its reimbursement,
  • Determining a new delivery date.

ARTICLE 14 – Pre-contractual information - Acceptance by the Customer

The fact that a natural person (or legal entity) places an order on the Internet site implies full and complete adherence and acceptance of these General Terms and Conditions of Sale and the obligation to pay for the Products ordered, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Vendor.

ARTICLE 15 – Partial nullity

If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, regulation or final decision of a competent court, the other stipulations will retain their full force and scope.

ARTICLE 16 – Non renunciation

The fact that one of the Parties does not avail itself of a breach by the other Party of any of the obligations referred to in these GTC shall not be interpreted as a waiver of that obligation.

ARTICLE 17 – Personal data

TRADIS attaches great importance to the protection and respect of the privacy of its Clients and their personal data and undertakes to comply with the applicable regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. 

TRADIS collects and processes the personal data of its Clients in order to manage the various stages of the order, answer questions and carry out satisfaction surveys following an order. The Client has the right to access, rectify, oppose and delete personal data concerning him/her. He can also request the limitation and portabilité́ of these data. 

The Customer may exercise these rights by writing to, specifying his contact details (name, SIREN number, address of the head office, contact details of the contact person). TRADIS can be amené́ to check the Client's à in order to secure the processing of his request. For more detailed information on TRADIS' practices relating to personal data, the Personal Data Protection Policy can be found in Appendix 2.

ANNEX 1 – Provisions relating to statutory guarantees

Article L217-4 of the Consumer Code

The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation, if the latter has been charged to him by the contract or has been carried out under his responsibility.

Article L217-5 of the Consumer Code

  • Be fit for the use normally expected of a similar property and, where applicable, correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model.
  • Have the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, in particular in advertising or labelling
  • Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L217-12 of the Consumer Code

Any action resulting from lack of conformity shall be time-barred after two years from the date of delivery of the goods.

Article L217-16 of the Consumer Code

Where the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of movable property, to carry out a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the period of the warranty remaining to run. This period shall run from the date of the buyer's request for intervention or from the date on which the goods in question are made available for repair, if such availability is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the warranty on account of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish this use so much that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect.

ANNEX 2 - Policy on the processing and protection of personal data

What is the purpose of our Personal Data Protection Policy?

TRADIS would like to remind you of its commitment to respect the trust you place in it and to apply the regulations in force in France and in the European Union regarding the protection of personal data.

This Personal Data Protection Policy informs you of the conditions under which TRADIS, in its capacity as data controller, collects and uses your personal data. It supplements the information you are informed of when you provide us with your data by filling out a form. For example, when you create a customer account on our website.

This Policy applies to data collected by mail or telephone when you contact our customer service department, as well as when you use our site. These are rules relating to the personal data of all our customers and prospects, regardless of the channel through which this data is collected. 

It is accessible to everyone at all times from We invite you to read it carefully and to refer to it regularly.

What data is processed?  

We may process the following categories of personal data:

  • Data relating to your identity: title, surname, first name, address...
  • Contact data: address, telephone number, e-mail address...
  • Financial data: information related to means of payment...
  • Commercial data: customer number, purchase history, information relating to your customer account, notices on our products, customer segment...
  • Technical data: connection data, browsing history, login and password...

These data depend on your interactions with our company: creation of a customer account on our site, online ordering, customer service contact... and on your use of our services, of and our site.

Failure to provide information marked as mandatory will prevent us from executing your request. For example, your delivery address is necessary to deliver your order.

Why do we process your data? 

For each processing operation, we collect and use only the data that is relevant and necessary for the intended purpose.

We process your data for the purpose of fulfilling a contract with you : Recording and executing your orders, providing you with the services to which you have subscribed, processing your requests and complaints, providing after-sales service, collecting outstanding payments. 

  • We also use your data for other purposes, allowing us to pursue our legitimate interests, always taking care to respect your rights and interests, and when necessary, on the basis of your express consent: To manage and improve customer relations, to improve your experience when using our website, to carry out statistical analyses, to conduct satisfaction surveys, to manage and publish customer reviews of our products, to prevent abuse and fraud, to inform you of new services or changes to our site.
  • Your data is also used to enable us to comply with our legal or regulatory obligations.

The length of time we keep your personal data depends on the purpose for which it is used.   

Will you receive commercial offers? 

We do not use your personal details to send you commercial solicitations, whether by post, telephone, e-mail or SMS.

Who is your data intended for? 

The recipients of personal data are, for the purposes stated above: the duly authorized personnel of TRADIS, its service providers, partners and subcontractors. 

The data may also be transmitted to the competent authorities, at their request, or in order to comply with other legal obligations.

How do we ensure the security of your data? 

We are committed to ensuring the security and confidentiality of your personal data by implementing appropriate technical and organizational measures to prevent their loss, accidental destruction, misuse and unauthorized access.

Is your data processed outside the EU?

We may transfer your data to a country outside the European Union. In such cases, we ensure that the processing carried out complies with a level of protection of personal data corresponding to that required by the regulations.

What are your rights? 

In accordance with the applicable regulations, you have various rights that you can exercise at any time:

You have a right of access, a right of rectification, a right to erase data concerning you, as well as the right to request the portability of the data you have provided us with. 

You have the right to object on legitimate grounds to the processing carried out on your data, or to request that such processing be restricted.

You also have the right to object at any time and without reason to the processing of your data for direct marketing purposes, as well as to profiling when it is carried out for the same purpose. 

You have the right to provide guidance as to the disposition of your personal data after your death.

We would like to inform you of a specific provision for telephone canvassing: If you do not wish to be canvassed by telephone by companies of which you are not a customer, you can register free of charge at

How do you exercise your rights?  

To exercise any of your rights, simply write to us by contacting our Customer Service Department by post at the following address TRADIS - Customer Service TRADIS - 3 rue des Garlus - 17800 PONS or by e-mail at:, indicating your surname, first name, address and enclosing proof of identity (double-sided copy, enabling us to verify the identity of the person making the request). 

We will respond to your request within one month of receipt of your complete application. We reserve the right not to respond to requests that are manifestly unfounded or excessive. 

TRADIS has appointed a Data Protection Officer (DPO) whose mission is to ensure compliance with the applicable regulations and the rules described in this Policy. 

We undertake to do everything possible to respect your rights with regard to your personal data. If, however, you consider that these rights have not been respected, you have the possibility of lodging a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), a supervisory authority whose mission is to ensure compliance in France with the Regulations applicable to the processing of personal data:

How do we use cookies? 

To find out more about our commitments regarding the use of your browsing information, we invite you to consult our policy on Cookies below.

How do we stay informed of changes to our Data Protection Policy? 

We are committed to updating this Policy, which is made available on our website accessible to all and whose application covers the relationship between consumers and TRADIS regardless of the context of this relationship: Internet, mail, telephone.

Learn more about cookies


This section Cookies enables you to find out more about the origin and use of the navigation information processed when you access the website. This section also informs you of your rights. This Policy is therefore important for you, who want to have a positive and confident experience of our offers and services, and for Us, who want to answer your questions about the use of your navigation data accurately and completely and take your wishes into account. 

We may purchase advertising space either directly or through our service providers (communications consultancies) in order to promote our activities and offers on third party sites/applications by means of advertising content (text, graphics, animations, videos, etc.) disseminated by these sites/applications. 

When visiting our site and displaying our advertising content, information relating to the navigation of your device (computer, tablet, smartphone, etc.) may be stored in "Cookies" files installed on your device, subject to the choices you have made regarding Cookies, which you may modify at any time.

What are the cookies issued on this site used for? 

Only the issuer of a cookie is likely to read or modify the information contained therein.

The Cookies that we issue on our site 

When you connect to our site, we may, subject to your choices, install various cookies in your terminal enabling us to recognise your terminal's browser during the period of validity of the cookie concerned. The Cookies we issue are used for the purposes described below, subject to your choices, which result from the parameters of your browser software used when you visit our site.

The Cookies we issue allow us to :

  • to establish statistics and volumes of frequentation and use of the various elements composing our site (sections and contents visited, paths), allowing us to improve the interest and ergonomics of our services,
  • to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the hardware and viewing or reading software that your terminal contains,
  • to store information relating to a form that you have completed on our site (registration or access to your account) or to products, services or information that you have chosen on our site (subscribed service, contents of an order basket, etc.),
  • to allow you to access reserved and personal areas of our site, such as your account, thanks to identifiers or data that you may have previously entrusted to Us,
  • implement security measures, for example, when you are asked to reconnect to a content or service after a certain period of time. 

Cookies issued on our site by third parties...

The issue and use of cookies by third parties is subject to the privacy policies of those third parties. We inform you of the purpose of the cookies of which we are aware and the means you have to make choices with regard to these cookies. 

... As a result of third party applications integrated into our site

We may include, on our Site, third party computer applications that allow you to share content from our Site with others or to let others know your consultation or opinion regarding content on our Site. This is notably the case for "Share", "Like" buttons from social networks such as "Facebook", "Twitter", "LinkedIn", "Viadeo", etc. 

The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our site. Indeed, this type of application button may allow the social network concerned to track your navigation on our site, simply because your account on the social network concerned was activated on your device (open session) during your navigation on our site. We have no control over the process used by social networks to collect information related to your browsing on our site and associated with the personal data they have at their disposal. We invite you to consult the privacy protection policies of these social networks in order to be aware of the purposes of use.

Your choices regarding cookies 

You have several options for managing cookies. Any settings you may make will be likely to modify your Internet browsing and your conditions of access to certain services requiring the use of Cookies. 

You may choose at any time to express and modify your wishes regarding cookies, by the means described below. 

Choices offered to you by your browser software 

You can configure your browser software so that cookies are stored on your device or, on the contrary, so that they are rejected, either systematically or according to their originator. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on your device. For more information, see the section "How to exercise your choices, depending on the browser you are using". 

The agreement on Cookies 

The registration of a cookie in a terminal is essentially subject to the will of the Terminal user, which the latter may express and modify at any time and free of charge through the choices offered by his browser software. 

If you have accepted in your browser software the registration of cookies in your Terminal, the cookies integrated in the pages and content that you have consulted may be temporarily stored in a dedicated space of your Terminal. They will only be readable by their originator. 

Refusal of Cookies 

If you refuse to save cookies in your terminal, or if you delete those saved there, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to navigate in certain areas of our website This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case if we - or our service providers - could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet. 

Where applicable, we decline all responsibility for the consequences related to the degraded functioning of our services resulting from the impossibility for Us to record or consult the cookies necessary for their functioning and that you would have refused or deleted.   

How to exercise your choices, depending on the browser you are using? For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. 

Note that this procedure will not prevent advertisements from being displayed on your terminal. It will only block technologies that allow ads to be tailored to your navigation and interests. 

Please note that your wish is taken into account by using a cookie. If you delete all cookies stored on your device (via your browser), we - or our service providers - will no longer know that you have chosen this option. 

Your choices expressed on line to inter-professional platforms 

You can connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. 

You will thus be able to find out which companies are registered on this platform and which offer you the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements likely to be displayed on your device to your browsing information: 

This European platform is shared by hundreds of Internet advertising professionals and provides a centralized interface allowing you to express your refusal or acceptance of cookies that may be used to adapt the advertisements that may be displayed on your device to your browsing information. Note that this procedure will not prevent advertisements from being displayed on the websites you visit. It will only block technologies that allow ads to be tailored to your interests.

What is the purpose of the cookies accompanying our advertising content distributed by third parties? 

When you access a site/application that contains advertising space that displays one of our advertisements, that advertisement may contain a cookie. This cookie may, subject to your choices, be stored on your terminal and allow us to recognise your terminal's browser during the period of validity of the cookie in question. 

Cookies embedded in our advertisements broadcast by third parties are used for the purposes described below, subject to your choices which result from the parameters of your browser software used during your visit to our website and which you can express at any time. 

The Cookies that We issue allow us, if your terminal has allowed their registration, according to your choices: 

  • to count the number of displays and activations of our advertising content broadcast on third party sites/applications, to identify this content and these sites/applications, to determine the number of users who have clicked on each piece of content 
  • to calculate the sums due to the players in the advertising distribution chain (communication agency, advertising sales house, distribution site/support) and to draw up statistics 
  • to adapt the presentation of the site to which one of our advertising content leads, 
  • according to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site and according to the hardware and viewing or playback software that your terminal contains, 
  • according to the location data (longitude and latitude) transmitted to us (or to our service providers) by your terminal with your prior consent.

What is the point of seeing advertisements adapted to your navigation?

Our objective is to present you with the most relevant advertisements possible. To this end, cookie technology makes it possible to determine in real time which ad to display on a device, based on its recent browsing on one or more sites or applications. 

Your interest in the advertising content that is displayed on your device when you visit a site often determines the advertising resources on your device that enable it to operate its services, which are often provided to users for free. You may prefer to see ads that are relevant to your interests rather than ads that are not relevant to you. Likewise, advertisers who wish to see their ads displayed are interested in posting their offers to users who are likely to be most interested in them.

If you share the use of your terminal with others

If your device is used by more than one person and a device has more than one browser, We cannot be certain that the services and advertisements intended for your device correspond to your use of that device and not to the use of another user of that device. 

In such cases, you are free to choose and are responsible for sharing the use of your device with others and for configuring your browser settings with respect to cookies.

Personal Data and Browser Information

We are likely to adapt the offers and advertisements intended for you to information relating to the navigation of your terminal on our site or within sites or services published by third parties and on which we issue cookies. 

Insofar as you have provided us with personal data concerning you, in particular your electronic contact details, during your registration or your access to one of our services, we are likely, subject to your choices, to associate browsing information relating to your terminal, processed by the cookies we issue, with your personal data in order to send you, for example, electronic prospecting or to display on your terminal, within advertising spaces containing cookies we issue, personalised advertising specifically intended for you, likely to be of personal interest to you. 

You may at any time ask us to stop receiving advertisements or canvassing tailored to your device's navigational information by contacting us directly and free of charge, or by using the unsubscribe link included in any canvassing that we may send you by e-mail. Where applicable, the advertisements that you may continue to receive, unless you object to them, will no longer be adapted to your device's navigational information.

Anti-waste law

Registration number in application of article L.541-10 of the Environment Code" attesting to the conformity of TRADIS to the Furniture Waste Industry: 

Registration number: FR024366